Privacy Policy

1. Introduction

At Pichispink, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. If you are located in the European Union (EU) or European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). By using our website, you agree to the practices described in this policy.

2. What Information We Collect

We collect the following personal data:

Identifiers: Name, email address, shipping/billing address, phone number
Payment Information: Handled securely by third-party providers (e.g. Wix Payments, PayPal)
Device Data: IP address, browser type, device type, operating system
Usage Data: Pages visited, time spent, referring URL, clicks (collected via cookies and analytics)
Purchase History: Items bought, quantity, transaction total

We do not knowingly collect personal information from children under 16. If we discover we’ve collected such data, we will delete it immediately.

3. How We Use Your InformationWe use your data for:

Fulfilling and shipping orders
Providing customer support
Sending order updates and promotional emails (if you’ve consented)
Improving our website and servicesComplying with legal and tax obligations
Detecting fraud or abuse

4. Legal Basis for Processing (GDPR)

We rely on the following legal grounds:
Contractual necessity: To fulfill your order
Consent: For sending newsletters or marketing (can be withdrawn anytime)
Legal obligation: For record keeping, tax, or fraud prevention
Legitimate interest: For improving services and site performance

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyse site traffic, and deliver relevant ads. Types of cookies used:
Essential Cookies: Enable core functionality like checkout and login
Performance Cookies: Help us analyze usage (e.g., Google Analytics)
Marketing Cookies: Used for retargeting and advertising (e.g., Facebook Pixel)

Upon your first visit, you’ll be asked to consent to cookies. You can also adjust your preferences via our cookie banner or browser settings.

6. How Long We Keep Your Data

We retain personal data for as long as necessary:
To fulfil your order and provide support
For legal, tax, or fraud prevention purposes
Or until you ask us to delete it

7. Your Data Rights (Under GDPR)

You have the right to:
Access your personal data
Rectify inaccurate or incomplete data
Delete your data (“Right to be Forgotten”)
Restrict processing in certain situations
Object to direct marketing or data processing
Data portability: Request your data in a machine-readable format
Withdraw consent at any timeLodge a complaint with your data protection authority

To exercise your rights, contact us at: pichispinkaf@gmail.com

8. Sharing and Third Parties

We only share your data with:
Service Providers: Wix.com (hosting), payment processors (e.g., PayPal), analytics tools
Law Enforcement: If required by lawOur service providers are contractually obligated to protect your data.

9. Data Transfers Outside the EU/EEA

Your data may be processed or stored in countries outside the EU/EEA. Wix.com stores data on secure servers and ensures compliance with data protection standards, including Standard Contractual Clauses where applicable

.10. Data Security

We take data security seriously and implement industry-standard measures, including encryption, secure payment processing (PCI-DSS), and access control protocols.

11. Data Breach Notification

If a data breach occurs that may affect your rights and freedoms, we will notify you and the relevant authority within 72 hours, in accordance with applicable laws.

.12. Changes to This Policy

We may update this Privacy Policy at any time. The latest version will always be available on this page. Your continued use of the website after changes indicates acceptance

.13. Contact

For privacy questions or to exercise your rights: Pichispink Email: pichispinkaf@gmail.com