Shipping Policy
Pichispink Shipping Policy
Last updated: 23 June 2025
We ship your wearable art with care! Below are the details of our shipping process.
Orders are processed through our trusted fulfillments partners, located in regions including the EU, UK, USA, and Hong Kong. Please note that we do not operate a physical storefront.
Shipping & Delivery Information (Made On Demand)
Where We Ship
Pichispink ships sustainably from trusted providers in Europe, the UK, USA, and Hong Kong. Shipping availability may vary by product and destination — check each item for specific delivery details.
Processing Time
At Pichispink, we follow a sustainable, made-on-demand model — meaning your item is specially created just for you. This helps reduce waste and overproduction.
Please allow 2–5 business days for us to create your product before shipping.
You will receive a confirmation email once your order has been processed and shipped.
Shipping Time
Because each item is made on demand, shipping times can vary depending on the provider and product. In general, please allow between 5 to 10 business days for delivery after production.
Delivery estimates (after production):
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Europe: 3–7 business days
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USA/Canada: 5–10 business days
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Rest of World: 7–15 business days
Please note: Delivery times may vary due to local customs, holidays, or regional delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We offer:
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Flat-rate shipping for selected regions
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Payment & Currency Payments are processed securely in EUR (€). Your bank or card provider may apply conversion fees if you pay in another currency.
Orders from Outside the EU — Example Over €150
If your order is shipped outside the EU and the total value is over €150, your local customs authority may apply additional charges. These are not included in our prices or shipping costs and must be paid by the buyer. Typical charges may include:
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Customs Duty – varies by product type, often between 2–12%.
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Import VAT – charged at your country’s standard VAT rate (e.g. 20% in the UK, 19% in Germany).
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Handling Fees – sometimes added by couriers or postal services for processing.
👉 Example: If you order goods worth €200, and your country applies 10% customs duty plus 20% VAT, the extra charges could be around €60 (duty €20 + VAT €40), plus any courier handling fee.
Customs, Duties, and Taxes
Customs & Import Duties
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Buyers are responsible for any customs duties, import taxes, or handling fees that may apply.
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These charges are determined by your country’s customs authority and are not included in our product prices or shipping costs.
EU Orders (Pichispink ships from within the EU 🇪🇺)
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If you are ordering from another EU country, no customs duties apply because your order ships from within the EU.
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VAT is calculated and added at checkout, based on your country’s rate.
Non‑EU Orders
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Prices shown exclude VAT.
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VAT and customs duties are not charged at checkout.
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Your local customs authority may collect VAT, import duty, and handling fees when your order arrives.
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Orders over €150 are more likely to incur these charges.
Lost or Damaged Packages
If your item is lost or arrives damaged:
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Contact us within 7 days of delivery
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Include your order number and clear photos (for damaged goods)